Shipping policy

Thank you for shopping with JASON MICHAEL MCCARTHY. As a professional New Zealand-based online apparel retailer, we adhere to standardized order processing and rigorous logistics supervision systems. We conduct comprehensive quality inspections and protective packaging for all fashion clothing goods before dispatching, striving to deliver qualified and intact products to every global customer within reasonable logistics cycles.

1. Order Processing Time

All confirmed and fully paid apparel orders will complete internal verification, quality screening and sealed warehouse packaging within 1 to 7 business days. Our order processing work only operates on regular working days, excluding weekends and official public holidays observed in New Zealand.
During promotional peaks and shopping festivals, surging order volumes may lead to extended processing cycles. Our team will release official email notifications promptly once obvious processing delays occur, ensuring customers keep track of real-time order status updates.

2. Shipping Rates and Delivery Estimates

Logistics fees for all clothing orders are calculated based on package specifications, weight and delivery region. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page prior to payment. Our store does not offer free shipping, shipping subsidies or any logistics preferential benefits for any orders under any circumstances.
The standard shipping lead time for all apparel orders is estimated at 15 business days. All delivery durations are reference values only and are not absolute delivery guarantees. Actual delivery progress may be affected by logistics carrier operational failures, customs inspection cycles, extreme weather, regional logistics restrictions and holiday shutdowns, which are subject to real-time logistics conditions.

3. Shipment Confirmation and Order Tracking

Once your clothing order is fully packaged and picked up by our cooperative logistics provider, you will receive an automated shipment confirmation email containing your exclusive tracking number and official logistics query channels.
Tracking system data cannot be synchronized instantly after dispatch. Generally, complete transit records and real-time delivery status will be fully accessible for customer inquiry within 24 to 48 hours after the carrier finishes package scanning and system registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and valid recipient addresses and active contact information during order checkout. Please double-check all delivery details to avoid misdelivery, package detention or return risks.
JASON MICHAEL MCCARTHY will not bear any liability for delivery errors, package loss and return expenses caused by inaccurate or incomplete customer-provided shipping information. Any packages returned due to address errors will require customers to cover all return logistics fees and additional reshipping costs for secondary delivery services.

5. Lost or Damaged Packages

If your apparel shipment is abnormally detained, missing or confirmed lost during cross-border transportation, please submit a formal logistics investigation application with your valid order number to our support team within 2 business days after the scheduled delivery date.
If your clothing items arrive with damaged outer packaging, fabric scratches, stains, compression deformation or other transit-induced defects, please contact our customer service team within 24 hours of package receipt. You must provide clear, unedited photos of both the packaging and damaged merchandise for case validation. Our team will conduct a full review and deliver efficient, targeted solutions as soon as possible.

6. Apparel Care and Usage Notice

Every garment sold in our store is equipped with fabric-specific care labels and professional maintenance guidelines matched to different material properties. We recommend all customers follow the official instructions for daily wear, washing, drying, ironing and storage to maintain the fabric texture, color uniformity and service life of clothing products.
We exclude all after-sales liability for garment damage, shrinkage, color fading, structural deformation and premature wear caused by unauthorized alteration, non-standard cleaning methods, high-temperature treatment, artificial damage and any improper usage that deviates from official product care standards.

7. International Shipping and Customs Notice

All cross-border international apparel shipments will enter the customs clearance process of the destination country or region, and may be subject to import duties, customs taxes and commodity inspection fees in accordance with local trade laws and regulatory policies.
All customs and import-related charges are independent of product prices and shipping fees and are the exclusive financial responsibility of the customer. These fees are not included in order settlement totals. Customers need to independently comply with local import regulations and complete customs clearance and fee payment procedures on their own.

8. Contact Information

For any inquiries, concerns or support requests regarding our shipping regulations, order processing and logistics services, please reach out via our official contact channels:
Trade Name: JASON MICHAEL MCCARTHY
Phone Number: +64 29 659 2392
Email: service@jasonclothing.shop
Physical Address: 12 Belmont Terrace, Milford, Auckland, Auckland 0620, New Zealand